BridgesHealthCare.org

Frequently Asked Questions

  • What is Bridges Healthcare?
    Bridges Healthcare is a telehealth agency that offers a wide range of services to empower individuals to achieve optimal physical, mental, and behavioral well-being through accessible and compassionate telehealth services.
  • What does Bridges Healthcare do?
    Bridges Healthcare links clients, providers, and insurance companies to simplify access to mental and physical healthcare. 
  • What is Telehealth?
    Telehealth uses digital technologies to provide healthcare services remotely, allowing patients to consult with, diagnose, and treat their healthcare providers via video calls, phone calls, mobile apps, patient portals, and remote monitoring devices.
  • Can Telehealth medicine be as effective as in-person medicine?
    Yes, Telehealth medicine can be as effective as in-person care for many conditions, particularly for routine consultations, follow-ups, and managing chronic illnesses. It provides convenience and accessibility that can improve patient engagement and adherence to treatment plans.
  • Does my insurance cover the appointments?
    Bridges Healthcare accepts most major insurances. To ensure we are in network, contact your insurance provider directly to verify your coverage. If we are out of network, we can discuss alternative payment options and provide you with information to submit a claim to your insurance company.
  • Is Bridges Healthcare right for me?
    At Bridges Healthcare, we believe that everyone deserves access to compassionate and effective physical and mental health care. Our agency is committed to serving clients from all walks of life, including those from historically oppressed and marginalized communities. We specialize in addressing a wide range of physical, mental, and behavioral health concerns. Our diverse team of providers is trained to provide culturally sensitive care tailored to your unique needs and experiences. Whether you’re seeking support for specific challenges or general well-being, Bridges Healthcare is here to help you navigate your journey to physical and mental wellness.
  • Who are the providers?
    Our providers are licensed professionals with diverse backgrounds and extensive experience in physical and mental health. They are skilled in addressing a wide range of issues, including health concerns, stress, anxiety, depression, and more, to help you achieve your physical or therapeutic goals. You can read more about our providers on the “Providers” page of our website.
  • Can I choose my provider?
    We understand that finding the right provider is important for your mental and physical journey. While we do our best to accommodate specific provider requests, your location and insurance coverage ultimately play a significant role in determining who you’re matched with. Our goal is to ensure that you are paired with a provider who is qualified and a good fit for your needs, considering the logistical aspects of your care. If you have a particular provider in mind, please let us know, and we’ll do our best to accommodate your preference.
  • How long are the appointments?
    For therapy, sessions typically last 45-60 minutes, but this can vary depending on your therapist and your needs. For primary care, appointments typically last 30 minutes but can vary based on your needs.
  • How long can I use Bridges Healthcare?
    For all services, the duration of care depends on your individual needs and can vary widely. Some people find significant benefits after just one appointment, while others may choose to continue care for a longer period. You get to decide what works best for your situation.
  • Are the appointments confidential?
    Yes, all therapy sessions and doctor appointments are confidential and designed in accordance with HIPAA guidelines and regulations to protect your privacy and confidentiality.
  • What should I do if I have technical issues during a session?
    If you experience technical difficulties during your session, the first step is to try reconnecting by closing and reopening the platform or application you’re using. If the issue persists, please contact your provider directly through the messaging system or by phone. In some cases, switching to a phone call may be an option to continue the session. We recommend testing your internet connection and equipment before each session to minimize disruptions. If the problem can't be resolved immediately, we’ll work with you to reschedule the appointment at a convenient time.
  • What happens if I miss an appointment?
    Missed appointments may be billed to you or your insurance company, per our cancelation policy. We recommend contacting us as soon as possible to discuss rescheduling options and avoid additional charges.
  • How can I get started with Bridges Healthcare?
    To start, click Request an Appointment and fill out the form with your basic information. A member of our office staff will then contact you to book your first appointment.
  • How do I provide feedback about my experience?
    We provide opportunities to our clients to share feedback via our website. We value your input and use it to improve our services.

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